Shipping policy

Delivery Times

All orders are typically processed within 1–3 business days.

Once your order has been dispatched, delivery within the United Kingdom typically takes 8–10 business days.

Estimated total delivery time: 9–13 business days from the date your order is placed.

Orders are processed Monday to Friday, excluding weekends and public holidays.

Order Cut-Off Time

Orders placed before 2:00 PM (GMT/BST), Monday to Friday, will usually begin processing the same business day.

Orders placed after this time, or during weekends and public holidays, will usually begin processing on the next business day.

Shipping Destination

ForgeSeat currently ships to customers across the United Kingdom.

We do not currently ship outside the United Kingdom.

Free UK Delivery

We offer free tracked delivery on all orders shipped within the United Kingdom.

There is no minimum order value required.

Order Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your parcel through to delivery here.

Shipping Carriers

Orders may be delivered by Royal Mail, Evri, DPD, Yodel or another authorised delivery partner, depending on the delivery location and parcel requirements.

All ForgeSeat orders are shipped with tracking.

Customs & Import Fees

UK customers will not be charged additional customs or import fees on delivery. Any applicable duties or taxes are handled by ForgeSeat and will not be charged to the customer.

Delivery Delays

Delivery times are estimates only and may occasionally vary due to courier delays, severe weather, public holidays, peak periods or circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will be happy to assist you.

Lost or Delayed Shipments

If your parcel appears to be delayed or lost in transit, please contact our customer support team.

We will work with the carrier to investigate the shipment and determine the most appropriate resolution.

Where a parcel is confirmed as lost in transit, we will offer a replacement or a full refund at no additional cost to you.

Incomplete Orders

If your order arrives with missing items, please contact us within a reasonable time after delivery.

We will investigate the issue and, where appropriate, arrange shipment of the missing item at no additional cost.

Contact Information

ForgeSeat Customer Support

Email: support@forgeseat.com

Phone: +44 1202 080175

Customer Service Hours:
Monday to Friday: 10:00 AM – 6:00 PM (GMT/BST)

Support is provided from France with dedicated English-language support for UK customers. Our UK contact number is a dedicated support line handled by our team. We aim to respond within 24 hours on business days.