Refund policy

 

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.


1. 30-Day Return Policy

In addition to your statutory 14-day right of cancellation, we offer a 30-day return period from the date your order is delivered.

To be eligible for a return:

  • Your return request must be submitted within 30 days of delivery
  • The item must be returned in a clean and resalable condition
  • The item must not be damaged, stained, heavily used or altered after delivery
  • Original packaging, accessories and inserts should be included where reasonably possible
  • Proof of purchase (such as your order number or receipt) is required

Customers may carefully unpack and test-fit the product to verify compatibility with their vehicle. This does not affect your eligibility for a return, provided the item is returned in a clean and resalable condition.

Items showing signs of excessive use, misuse, damage or alteration may not qualify for a refund unless they are faulty.


2. Your Statutory Right of Cancellation

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, without giving any reason.

To exercise this right, you must inform us of your decision to cancel within 14 days of delivery by contacting us at support@forgeseat.com.

Our 30-day return policy described in Section 1 is offered in addition to, and does not replace, your statutory 14-day cancellation right.

 

3. How to Start a Return

To request a return, please contact our customer support team:

Email: support@forgeseat.com
Phone: +44 1202 080175

Please include:

  • Your order number
  • The reason for your return

Once your request has been reviewed and approved, we will provide you with the return shipping address and a return label by email.

Please do not send any items back without contacting us first, as this may delay or prevent the processing of your return.


4. Return Shipping Costs

If your item is faulty, damaged, defective or incorrect, we will cover the return shipping costs and provide a prepaid return label.

For returns due to a change of mind, personal preference or any reason other than a product fault, the customer is responsible for the cost of returning the item.

We do not charge any restocking fees for approved returns.

 

5. Refunds

Once your returned item has been received and inspected, we will notify you by email of the outcome.

If your refund is approved:

  • Your refund will be issued to the original payment method used for the purchase
  • Refunds are typically processed within 5–10 business days after approval

If your return does not meet the conditions outlined in this policy, we will contact you to discuss the available options.


6. Exchanges

If you would like to exchange an item, please contact our customer support team before returning it.

Where appropriate, we may offer an exchange for:

  • Faulty items
  • Damaged items
  • Incorrect items received
  • Other eligible situations at our discretion

If an exchange is not available, we will recommend returning the item for a full refund so you can place a new order.


7. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

After reviewing your request, we will provide an appropriate solution, which may include a replacement, an exchange or a full refund. There will be no additional cost to you where the issue is confirmed to be our responsibility.

 

8. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at support@forgeseat.com.

We will work with the carrier to investigate the shipment and determine the appropriate resolution.

Where a parcel is confirmed as lost in transit, we will offer either a replacement or a full refund at no additional cost to you.


9. Contact Information

ForgeSeat Customer Support

Email: support@forgeseat.com
Phone: +44 1202 080175

Customer Service Hours:
Monday to Friday: 10:00 AM – 6:00 PM (GMT/BST)

Support is provided from France with dedicated English-language support for UK customers. Our UK contact number is a dedicated support line handled by our team. We aim to respond within 24 hours on business days.


10. Company Information

Trading Name: ForgeSeat
Business Owner: Vincent LIM, Sole Trader
Business Registration Number (SIRET): 901 197 723 00033

Business Address:
10 Rue de la Paix
75002 Paris
France

Email: support@forgeseat.com
Phone: +44 1202 080175